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Claims

The Seller is responsible for defects on the goods when taken over by the Buyer. In the case of items sold at a lower price, Seller is not liable for the defect for which the lower price was agreed. If the items are not perishable or used, the Seller is responsible for defects that occur after taking over the item during the warranty period.

 

The warranty period is 24 months, unpacked goods 24 months, used goods 12 months, consumer goods or goods with low material consumption (including: plectrums, strings, etc.) 3 months, while under the warranty can be assessed only the material and manufacturing defects.

 

The warranty period for buyers who are not consumers (individuals) is 12 months.

 

Proof of purchase (Invoice) is sufficient to file a complaint.

 

If the goods have a defect that can be removed, the Buyer has the right to be removed free of charge, on time and properly. The Seller shall remove the defect without undue delay.

 

However, the Buyer should no longer use the goods on which he found a defect. In the case of defects that occur after the purchase, they must be noted without undue delay from the discovery of the defect, at the latest until the expiration of the warranty period. After the expiration of the warranty period, the right to make a complaint expires.

 

Depreciation typical for a given material or usage is not considered as a defect. It is not a defect if it comes from the nature of the sold item when its lifetime is shorter than the warranty period and when, by the normal use of such item, it is depreciated before the warranty period expires.

 

Instead of correction of the defect, the Buyer may request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the Seller does not incur disproportionate costs due to the price of the goods or the severity of the defect. Instead of eliminating the defect, the Seller can always replace the defective item with a faultless one, if this does not cause serious difficulties to the buyer. In the case of a defect which cannot be remedied and which prevents the item from being properly used as an item without defects, the Buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights belong to the Buyer in the case of remediable defects, but if the Buyer can not properly use the item due to the recurrence of the defect after repair or for a larger number of defects. In the case of other irreparable defects, the Buyer is entitled to get a reasonable discount on the price of the item.

 

Rights of the liability for defects shall apply to the Seller, at the registered office address. In the event of a replacement, the warranty period shall start once the new item has been taken over. The same applies if the part for which the warranty is provided is replaced.

 

Settlement of complaint means termination of the complaint procedure by handing over the repaired product, replacing the product, returning the purchase price of the product, paying a reasonable discount from the price of the product, a written call for acceptance or its justified rejection.

 

In the case of the complaint, the Seller shall determine the method of handling the complaint immediately or in complex cases no later than 3 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the product or service is required, no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the Buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.

 

The Buyer has the right to reimbursement of necessary and purposefully expended costs (especially postage, which he paid when sending the claimed goods) incurred by him in connection with the assertion of legitimate claims. However, the Seller reserves the right to refuse the reimbursement of disproportionately or unreasonably incurred costs of delivery of the claimed goods, while assessing the eligibility of the Buyer's - Consumer's claim based on the cheapest means of transport normally available to the Consumer with reasonable effort. The Seller is not liable for any damage to the claimed goods as a result of individual transport.

 

The seller is obliged to issue a confirmation to the Buyer when making a claim. If the complaint is submitted by e-mail, the Seller is obliged to deliver the confirmation of the claim immediately to the Buyer. The confirmation of the claim doesn´t need to be delivered if the buyer has the opportunity to prove the claim otherwise.

 

The warranty does not cover defects caused by:

  • mechanical damage to the goods caused by the Buyer after taking over the product,
  • using the goods contrary to the manufacturer's instructions,
  • using the goods in conditions which do not correspond to the environment for which the goods are intended,
  • unprofessional intervention in the use or neglect of care and maintenance of goods,
  • excessive load in violation of the conditions specified in the goods documentation, general principles, technical standards or safety regulations,
  • when transporting the product after receipt by the buyer,
  • the water, fire, static or atmospheric electricity or other force majeure, the use of components other than those used by the manufacturer or supplier
  • repair or modification of the goods by persons who are not authorized to perform warranty repairs, wear and tear, typical for the material or usage.

 

If the buyer complains about the above defects, the claim can be reasonably rejected.

 

In case of the complaint, please fill in the Complaint Form and send it to us by e-mail to: info@myukulele.eu

 

 

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