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Terms And Conditions

I.
Parties

The Terms and Conditions (hereinafter the TC) apply to all business relationships concluded through the online shop www.myukulele.eu and specify the rights and obligations between the Buyer and the Seller.

 

Seller:

Ample, s.r.o.

Kpt.M.Uhra 72/24, 907 01 Myjava, Slovakia

Company ID: 36276219

TIN: 2022075759

VAT ID: SK2022075759

The company is registered in the Commercial Register of the District Court Trenčín, Section Sro, Insert No.: 1765 / T

 

E-mail: info@myukulele.eu

 

Financial Institution: Prima banka Slovensko, a.s.

IBAN: SK38 5600 0000 0069 0644 8001

SWIFT: KOMASK2X

 

(Ample, s.r.o. is a VAT payer.)

 

Buyer:

An Individual (Consumer) or Legal person (Company) who, after his own authorization, sent an electronic order processed by system of the eshop.

The purchase made by the business entity is governed by the Commercial Code no. 513/1991 of the Statute.

 

 

II.
Creating an Order

An electronic order means the sending of electronic form containing information about the buyer, a list of ordered goods from the store's offer and the total price of the order, which is processed by system of the eshop.

The sent order is only a draft of the purchase contract. The purchase contract is created by confirming the order by the Seller via e-mail.

The Buyer is entitled to cancel the electronic order without giving a reason within 24 hours of order execution, via e-mail. In the event of cancellation of the order, the buyer is not charged by any fees related to the cancellation of his order.

In the event that the buyer has paid for the order In advance, the Seller will return already paid purchase price or the part within 7 days by cashless transfer to the buyer's account.

 

 

III.
Product price

All prices of the goods, services and fees listed in the e-shop are final, including VAT, but do not include the price for the transport of goods. The buyer sees the shipping costs in the shopping cart before completing his order.

All discounts are valid while deals last, unless otherwise specified for a particular product. The seller reserves the right to change the purchase price in the event of a change in legislation, changes in exchange rates, a significant increase in inflation and a change in prices from manufacturers and suppliers of goods, or when prices are incorrect.

 

 

IV.
Payment for the Order

Payment can be made in one of the following ways, prices are shown including VAT in €.

 

Online Card Payment

After completing your order, you will be redirected to the bank's secure payment gateway which will enable you to pay online via VISA, Mastercard or Maestro. Your payment will be credited to our account in minutes.

 

Bank Transfer

After completing your order, you will receive an email with the necessary payment details. We will send the order after registration of payment.

IBAN: SK38 5600 0000 0069 0644 8001

SWIFT: KOMASK2X

 

Cash on Delivery

Payment by cash or card by courier directly upon receipt of the shipment. This method of payment is subject to a fee of € 1.00. Cash on delivery is only possible for orders up to € 150.00 and currently possible only in two countries – Slovak and Czech Republic. All other countries cannot use Cash on delivery.

 

 

V.
Delivery of the Order

The seller is obliged to fulfill the buyer's order and deliver the goods to the buyer within 30 days from the e-mail confirmation of the order to the buyer. Information about the delivery time of the goods is in the description of the goods and means in what time period the goods are usually available for shipment to the buyer. This is the number of days. Delivery time is usually 2-14 business days. Subsequently, the shipping company delivers the order within 24-48 hours.

 

Order is considered delivered at the moment when the Buyer or a third party designated by him (with the exception of the carrier) takes and accepts all parts of the order, or if:

  • the goods ordered by the Buyer in one order are delivered separately, at the moment of receipt of the last goods delivered,
  • delivered goods consisting of several parts or pieces, at the moment of acceptance of the last part or last piece

 

 

VI.
Obligations of Contracting Parties

The Seller undertakes to deliver the correct type and quantity of goods to the Buyer at the purchase price and under the payment terms of the trade valid on the day of sending the online order.

The Seller together with the goods shall provide the Buyer with all relevant documents relating to the goods: Invoice (tax document), or. Warranty card (if provided by the producer).

The Buyer undertakes to correctly fill in all of his contact details during the ordering process, which he should check after completing.

The Buyer undertakes to properly take over the ordered goods, check the integrity of the packaging and in the event of any defects or damage during the shipment, immediately inform the carrier and write a damage report with him. If the damage or partial loss of the contents of the consignment is not evident when it is handed over to the consignee, the Buyer is obliged to notify the Seller of the occurrence of damage without undue delay after it has been discovered, but no later than within 24 hours. The Buyer may refuse to accept the shipment if it is manifestly inconsistent with the purchase agreement or if the shipment is incomplete or damaged.

The Buyer acquires ownership of the goods only after full payment of its purchase price and subsequent acceptance of the ordered goods from the carrier.

 

 

VII.
Withdrawal

The Buyer is entitled to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. If the goods are in their original condition, unpacked, the Buyer can return it within 30 days of the date of receipt of the goods. Only the consumer (individual) can exercise this right. If the Buyer is a legal entity (company), the Buyer is not entitled to return the goods.

 

The goods shall be deemed to have been taken over by the Buyer at the moment when the Buyer or a third party designated by him, with the exception of the carrier, accepts all parts of the ordered goods, or

  • a) the goods ordered by the Buyer in a single order are delivered separately, at the moment of receipt of the last goods delivered,
  • b) ordered goods consist of several parts or pieces at the time of receipt of the last part or piece,
  • c) goods are ordered repeatedly for a limited period of time, at the time of receipt of the first goods delivered.

 

The Buyer may withdraw from the contract, the subject of which is the delivery of goods, even before the start of the withdrawal period.

 

The Buyer cannot withdraw from the contract, which contains:

  • the sale of goods made to the specific requirements of the consumer, tailor-made goods or goods intended specifically for one consumer,
  • carrying out urgent repairs or maintenance that the consumer has explicitly asked the Seller of; this shall not apply to service contracts and contracts relating to the sale of goods other than the spare parts required for repair or maintenance, if they were concluded during the Seller's visit to the consumer and the consumer did not order those services or goods in advance,
  • the sale of phonograms, video recordings, audio-visual recordings, books or computer software sold in protective packaging if the consumer has unpacked the packaging,
  • sale of books not supplied in protective cover.

 

In the case of consumer goods (eg. strings, picks, cleaning agents, etc.), withdrawal from the contract can only be applied if the Buyer delivers the goods packaged in intact original packaging, undamaged, not worn, unpolluted and unused.

 

The Buyer is obliged to inform the Seller of his intention to withdraw from the contract by e-mail to the address: info@myukulele.eu, where he states the order number and the date of its creation. The Buyer will attach completed and signed Withdrawal Form to the package. Withdrawal Form is available here: Withdrawal Form (PDF)

 

Please send the goods with the attached Withdrawal Form to our company address:

 

Ample, s.r.o.

Kpt. M. Uhra 72/24

907 01 Myjava

Slovakia

Contact person: Slavomír Smolík

Tel.: +421 905 560 301

 

The right of withdrawal may also be exercised by sending a notice of withdrawal on the last day of the 14 (or prolonged 30) day period.

 

Upon receipt of the notice of withdrawal, the Seller shall refund to the Buyer, within 14 days at the latest, all payments received by him under or in connection with the Contract, including shipping costs. The seller will refund the payment in the same way that the buyer used to make the payment. The Buyer may also agree with the Seller on another way of refunding.

 

Upon withdrawal from the contract, the Seller is not obliged to return to the Buyer payments before the goods are delivered to the Seller.

 

The Buyer is obliged to send the goods back or hand them over to the Seller no later than 14 (or prolonged 30) days from the date of withdrawal. This period shall be considered to be maintained if the goods were handed over for carriage no later than the last day of the period.

 

When withdrawing from the contract, the Buyer bears only the cost of returning the goods to the Seller or the person authorized by the seller to take over the goods and also the cost of returning the goods, which due to its nature cannot be returned by post.

 

The Buyer shall be liable for any reduction in the value of the goods resulting from the handling of the goods beyond what is necessary to find out the characteristics and functionality of the goods.

 

The Buyer has the opportunity to test the functionality of the goods after delivery, but he cannot use the goods if he withdraws from the contract. In order to ascertain the nature, characteristics and functionality of the goods, the consumer should only handle and inspect the goods in such a way as would be possible in the Store. The Buyer is required to handle and inspect the goods with due care during the withdrawal period.

 

Please try to protect the goods from damage and contamination.

 

Please send the goods back to us in the original packaging together with the completed Withdrawal Form, complete accessories and all the parts of the packaging. If necessary, use the protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure, by using the appropriate packaging, sufficient protection of the goods against damage in transit and thus avoid our claim for damages caused by insufficient packaging. Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused by your shipment to us) and any claim for damages must be brought against the carrier individually.

 

The Seller is entitled to withdraw from the Purchase Agreement due to the sellout of stock, unavailability of the goods or if the manufacturer, importer or supplier of goods agreed in the Purchase Agreement discontinued production or made such serious changes that prevented the Seller from fulfilling the Seller's obligations, or if, even with all reasonable efforts to do so, he is unable to deliver the goods to the customer within the time limit specified in these Terms and Conditions or at the price specified in the online store. The Seller is obliged to immediately inform the Buyer about this fact and to return the already paid advance payment for the goods agreed in the Purchase Contract within 14 days from the notice of withdrawal by transfer to the account designated by the Buyer.

 

 

VIII.
Claims and Warranty

The Seller is responsible for defects on the goods when taken over by the Buyer. In the case of items sold at a lower price, Seller is not liable for the defect for which the lower price was agreed. If the items are not perishable or used, the Seller is responsible for defects that occur after taking over the item during the warranty period.

 

The warranty period is 24 months, unpacked goods 24 months, used goods 12 months, consumer goods or goods with low material consumption (including: plectrums, strings, etc.) 3 months, while under the warranty can be assessed only the material and manufacturing defects.

 

The warranty period for buyers who are not consumers (individuals) is 12 months.

 

Proof of purchase (Invoice) is sufficient to file a complaint.

 

If the goods have a defect that can be removed, the Buyer has the right to be removed free of charge, on time and properly. The Seller shall remove the defect without undue delay.

 

However, the Buyer should no longer use the goods on which he found a defect. In the case of defects that occur after the purchase, they must be noted without undue delay from the discovery of the defect, at the latest until the expiration of the warranty period. After the expiration of the warranty period, the right to make a complaint expires.

 

Depreciation typical for a given material or usage is not considered as a defect. It is not a defect if it comes from the nature of the sold item when its lifetime is shorter than the warranty period and when, by the normal use of such item, it is depreciated before the warranty period expires.

 

Instead of correction of the defect, the Buyer may request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the Seller does not incur disproportionate costs due to the price of the goods or the severity of the defect. Instead of eliminating the defect, the Seller can always replace the defective item with a faultless one, if this does not cause serious difficulties to the buyer. In the case of a defect which cannot be remedied and which prevents the item from being properly used as an item without defects, the Buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights belong to the Buyer in the case of remediable defects, but if the Buyer can not properly use the item due to the recurrence of the defect after repair or for a larger number of defects. In the case of other irreparable defects, the Buyer is entitled to get a reasonable discount on the price of the item.

 

Rights of the liability for defects shall apply to the Seller, at the registered office address. In the event of a replacement, the warranty period shall start once the new item has been taken over. The same applies if the part for which the warranty is provided is replaced.

 

Settlement of complaint means termination of the complaint procedure by handing over the repaired product, replacing the product, returning the purchase price of the product, paying a reasonable discount from the price of the product, a written call for acceptance or its justified rejection.

 

In the case of the complaint, the Seller shall determine the method of handling the complaint immediately or in complex cases no later than 3 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the product or service is required, no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the Buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.

 

The Buyer has the right to reimbursement of necessary and purposefully expended costs (especially postage, which he paid when sending the claimed goods) incurred by him in connection with the assertion of legitimate claims. However, the Seller reserves the right to refuse the reimbursement of disproportionately or unreasonably incurred costs of delivery of the claimed goods, while assessing the eligibility of the Buyer's - Consumer's claim based on the cheapest means of transport normally available to the Consumer with reasonable effort. The Seller is not liable for any damage to the claimed goods as a result of individual transport.

 

The seller is obliged to issue a confirmation to the Buyer when making a claim. If the complaint is submitted by e-mail, the Seller is obliged to deliver the confirmation of the claim immediately to the Buyer. The confirmation of the claim doesn´t need to be delivered if the buyer has the opportunity to prove the claim otherwise.

 

The warranty does not cover defects caused by:

  • mechanical damage to the goods caused by the Buyer after taking over the product,
  • using the goods contrary to the manufacturer's instructions,
  • using the goods in conditions which do not correspond to the environment for which the goods are intended,
  • unprofessional intervention in the use or neglect of care and maintenance of goods,
  • excessive load in violation of the conditions specified in the goods documentation, general principles, technical standards or safety regulations,
  • when transporting the product after receipt by the buyer,
  • the water, fire, static or atmospheric electricity or other force majeure, the use of components other than those used by the manufacturer or supplier
  • repair or modification of the goods by persons who are not authorized to perform warranty repairs, wear and tear, typical for the material or usage.

 

If the buyer complains about the above defects, the claim can be reasonably rejected.

 

In case of the complaint, please fill in the Complaint Form and send it to us by e-mail to: info@myukulele.eu

 

 

IX.
Privacy Policy

The provision of the Buyer's personal data is a contractual requirement that is necessary for the conclusion of the contract. The provision of personal data is a condition for purchase in the Seller's e-shop. Failure of the Buyer to provide all the required personal data to the Seller may result in the failure of conclusion of the purchase contract.

 

The Seller processes the usual personal data of the Buyer: name and surname, address, email, tel. number and, when paying in advance, the account number.

 

When processing personal data, the Seller proceeds in accordance with the Law no. 18/2018 on the Protection of personal data.

 

The Buyer's personal data is stored in the Seller's information system for a period of 10 years.

 

The Buyer has the right and opportunity to update personal data online in the website of the online store, in the customer section, after logging in, or in another form (by e-mail, in writing).

 

Personal data may be provided to third parties - delivery companies (couriers) and the company that processes the accounting documents for the purposes of fulfilling the consumer contract.

 

Buyer's personal data is not disclosed

 

Based on a legitimate interest, the Seller processes personal data for direct marketing purposes (for example, to send a newsletter or e-mails about news, discounts, promotions, etc.). For this purpose, the Seller processes the necessary data, which is the email address of the Buyer. If the Buyer does not agree with the processing of data for marketing purposes, the Buyer can express his disagreement at any time, for example by sending a message to the Seller's e-mail address requesting unsubscribe from the newsletter or by clicking on the link provided in the e-mail marketing message. Personal data used for marketing purposes will not be provided to third parties, nor will it be disclosed.

 

The Buyer has the right to obtain a confirmation what personal data of the Buyer are processed in the Seller´s e-shop. The Buyer has the right to access such data as well as information on what purpose they are processed, what categories of data are processed, to whom personal data are provided, how long personal data is stored, whether there is automated individual decision-making, including profiling.

 

The Buyer may require the Seller to correct or complete incomplete personal data concerning the Buyer. The Buyer may request the deletion of his personal data or restrictions on the processing of such data. The Buyer may also object to the processing of personal data.

 

The processing of the Buyer's personal data is also necessary for the purposes of archiving (in order to fulfill the seller's obligations on the basis of the legislation, for example, the storage of accounting documents for a period of 10 years). If the Buyer requests the deletion of personal data that are processed in connection with the purchase contract, his request may be rejected.

 

The Buyer has the right to the Seller to limit the processing of his personal data, if the Buyer objects to the accuracy of personal data, during a period allowing the Seller to verify the accuracy of personal data.

 

The Buyer has the right to obtain personal data concerning him and which he has provided to the Seller, in a structured, commonly used and machine-readable format. The Buyer has the right to transfer this personal data to another operator, if technically possible.

 

The Buyer has the right to object if his personal data is processed for direct marketing purposes. He may also object if his personal data is processed for the purposes of the Seller's unjustified interest.

 

If the Buyer suspects that his personal data is being processed unjustifiably, he may submit a proposal to the Office for Personal Data Protection to initiate proceedings on personal data protection.

 

In order to ensure the proper functioning of the online store, the Seller can store small data files on the Buyer's device - cookies, thanks to which the online store can store data on activities and settings (eg login name, language, font size, etc.). The Seller's online store uses cookies to remember the Buyer's user settings and for the necessary functionality of the online store or for marketing purposes. Buyers may delete all cookies stored on their device and, if necessary, set the Internet browser on their device to prevent them from being stored. In this case, the Buyer may need to manually adjust some settings when returning to the online store, and some online store services or features may not work.

 

These conditions are in effect from 2020-04-01

 

 

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