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Withdrawal from the contract

The Buyer is entitled to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. If the goods are in their original condition, unpacked, the Buyer can return it within 30 days of the date of receipt of the goods. Only the consumer (individual) can exercise this right. If the Buyer is a legal entity (company), the Buyer is not entitled to return the goods.


The goods shall be deemed to have been taken over by the Buyer at the moment when the Buyer or a third party designated by him, with the exception of the carrier, accepts all parts of the ordered goods, or

  • a) the goods ordered by the Buyer in a single order are delivered separately, at the moment of receipt of the last goods delivered,
  • b) ordered goods consist of several parts or pieces at the time of receipt of the last part or piece,
  • c) goods are ordered repeatedly for a limited period of time, at the time of receipt of the first goods delivered.


The Buyer may withdraw from the contract, the subject of which is the delivery of goods, even before the start of the withdrawal period.


The Buyer cannot withdraw from the contract, which contains:

  • the sale of goods made to the specific requirements of the consumer, tailor-made goods or goods intended specifically for one consumer,
  • carrying out urgent repairs or maintenance that the consumer has explicitly asked the Seller of; this shall not apply to service contracts and contracts relating to the sale of goods other than the spare parts required for repair or maintenance, if they were concluded during the Seller's visit to the consumer and the consumer did not order those services or goods in advance,
  • the sale of phonograms, video recordings, audio-visual recordings, books or computer software sold in protective packaging if the consumer has unpacked the packaging,
  • sale of books not supplied in protective cover.


In the case of consumer goods (eg. strings, picks, cleaning agents, etc.), withdrawal from the contract can only be applied if the Buyer delivers the goods packaged in intact original packaging, undamaged, not worn, unpolluted and unused.


The Buyer is obliged to inform the Seller of his intention to withdraw from the contract by e-mail to the address: , where he states the order number and the date of its creation. The Buyer will attach completed and signed Withdrawal Form to the package. Withdrawal Form is available here: Withdrawal Form (PDF)


Please send the goods with the attached Withdrawal Form to our company address:


Ample, s.r.o.

Kpt. M. Uhra 72/24

907 01 Myjava


Contact person: Slavomír Smolík

Tel.: +421 905 560 301


The right of withdrawal may also be exercised by sending a notice of withdrawal on the last day of the 14 (or prolonged 30) day period.


Upon receipt of the notice of withdrawal, the Seller shall refund to the Buyer, within 14 days at the latest, all payments received by him under or in connection with the Contract, including shipping costs. The seller will refund the payment in the same way that the buyer used to make the payment. The Buyer may also agree with the Seller on another way of refunding.


Upon withdrawal from the contract, the Seller is not obliged to return to the Buyer payments before the goods are delivered to the Seller.


The Buyer is obliged to send the goods back or hand them over to the Seller no later than 14 (or prolonged 30) days from the date of withdrawal. This period shall be considered to be maintained if the goods were handed over for carriage no later than the last day of the period.


When withdrawing from the contract, the Buyer bears only the cost of returning the goods to the Seller or the person authorized by the seller to take over the goods and also the cost of returning the goods, which due to its nature cannot be returned by post.


The Buyer shall be liable for any reduction in the value of the goods resulting from the handling of the goods beyond what is necessary to find out the characteristics and functionality of the goods.


The Buyer has the opportunity to test the functionality of the goods after delivery, but he cannot use the goods if he withdraws from the contract. In order to ascertain the nature, characteristics and functionality of the goods, the consumer should only handle and inspect the goods in such a way as would be possible in the Store. The Buyer is required to handle and inspect the goods with due care during the withdrawal period.


Please try to protect the goods from damage and contamination.


Please send the goods back to us in the original packaging together with the completed Withdrawal Form, complete accessories and all the parts of the packaging. If necessary, use the protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure, by using the appropriate packaging, sufficient protection of the goods against damage in transit and thus avoid our claim for damages caused by insufficient packaging. Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused by your shipment to us) and any claim for damages must be brought against the carrier individually.


The Seller is entitled to withdraw from the Purchase Agreement due to the sellout of stock, unavailability of the goods or if the manufacturer, importer or supplier of goods agreed in the Purchase Agreement discontinued production or made such serious changes that prevented the Seller from fulfilling the Seller's obligations, or if, even with all reasonable efforts to do so, he is unable to deliver the goods to the customer within the time limit specified in these Terms and Conditions or at the price specified in the online store. The Seller is obliged to immediately inform the Buyer about this fact and to return the already paid advance payment for the goods agreed in the Purchase Contract within 14 days from the notice of withdrawal by transfer to the account designated by the Buyer.



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